How we get it to you, and how to send it back.

Delivery

We deliver within the United Kingdom only. We do not ship overseas.

Delivery is free to any UK address. That includes the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isles of Scilly and the Channel Islands. There is no surcharge and no minimum order.

Orders are usually dispatched within two working days and sent on a tracked service. If anything is going to take longer than that we will email you. In any event we will deliver within 30 days of your order unless we agree something different with you.

Risk passes to you when the goods are delivered to the address you gave us.

Cancelling your order

You have the right to cancel for any reason within 14 days of the day you receive the goods. You do not have to give us a reason.

To cancel, email [email protected] with your order number, or use the cancellation form at the bottom of this page. A clear statement that you are cancelling is enough. Telling us within the 14 days is what counts, not when the goods get back to us.

Once you have told us, send the goods back within 14 days. You pay the cost of return postage. Please keep proof of posting.

We will refund you within 14 days of receiving the goods back, or of you showing us proof that you have sent them, whichever is sooner. Refunds go back to the card or payment method you used. We refund the price of the goods. Delivery was free, so there is nothing to refund on that.

You may handle the goods as you would in a shop. If you go further than that and the value drops as a result, we may reduce your refund to reflect it.

If something is faulty or damaged

This is separate from cancelling, and your rights are longer.

Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If they are not, you can ask for a refund within 30 days of delivery, or a repair or replacement after that.

If the goods are faulty, damaged or not what you ordered, we pay the return postage. Email us with a photograph and we will sort it out.

None of this affects your statutory rights.

Complaints

Email [email protected] and we will acknowledge within two working days and try to resolve it within fourteen.

Model cancellation form

You do not have to use this form, but you may. Copy it into an email to [email protected].

To The A2Z Stores Limited, 5/6 Salmon Fields Business Village, Oldham, OL2 6HT, [email protected]:

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on / received on:

Name of consumer:

Address of consumer:

Date:

The A2Z Stores Limited, registered in England and Wales, company number 11921190. Registered office: 5/6 Salmon Fields Business Village, Oldham, OL2 6HT.

VAT registration number GB319285878.

Email [email protected]. We answer emails on working days and aim to reply the same day.